Frequently Asked Questions What Questions Would You Like Us To Answer? How long will it take to get a care professional in place for my parent? Expand As soon as the care assessment is completed with you and you have decided to work with us, we will staff your parent as soon as you wish to begin. What if I don't like the care professional? Expand We would discuss what the problem is and attempt to correct whatever was deemed a problem. If that fails we will have you meet a different care professional How much time do I need to give in order to cancel a care professional's shift? Expand We require twenty-four hours notice. If you are unable to give a twenty four hour notice the shift is deemed completed and payable. Are care professionals expected to do heavy cleaning in my home? Expand No we will provide clean up but not heavy cleaning and will be happy to refer dependable housekeepers. If you are caring from my Mom but not my Dad who is also in the home will you care for his needs as well? Expand We would consider your Dad a separate case but would, for example, be willing to prepare a meal and set a table for two. Caring is the focus and we would be flexible within reason. What is your minimum shift time requirement and your maximum? Expand We staff for a minimum of four hours and can do round the clock 24/7. We are flexible within reason.